Student Support & Contact a Coach Services

From contacting Student Finance to scheduling calls with your Learning Coach to asking questions about your Learning Plan, we aim to get you the support you need to get back on track as soon as possible.

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We apologise for any inconvenience this may cause and thank you for your patience.

 

Choose which support service you require to get started.

Make a Booking

Speak one-to-one with a Learning Coach or join a group session with your peers

  • Explore unit assessment
  • Align coursework with your workplace
  • Assess RPL options
  • Review feedback and questions
  • Master study and online skills
  • Navigate the Spark Learning Hub
Make a booking

Submit a Support Request

Email responses within 2 business days from Student Support or Learning Coaches

  • Questions about your Learning Plan
  • Questions about your Case Study
  • Questions about tutorial activities
  • Questions about your assessments
  • Request quiz reset
  • Contact Student Finance
Contact Student Support

Start a Live Chat

Instant replies from Student Support Mon-Fri, 9am-6pm*

  • Request access to new units
  • Queries about Learning Plan timeframes
  • Questions about the Spark Learning Hub
  • Spark Learning Hub login issues
  • Technical difficulties and missing documents


* Please note: Live Chat availability times are in AEDT/AEST (Melbourne).

If you need to report an error with the website, please log a case through our Website Error Log form.

NEW: Flying Start Group Sessions

Join your peers on a group video call to discover effective strategies for online studying, kickstarting your unit Learner Assessment Pack (LAP), and navigating the Spark Learning Hub
All sessions include time for questions.

Register for a session
Available Sessions

Your Flying Start mentor will discuss the optimal approach for tackling your Learner Assessment Pack (LAP). This session will cover:

  • RPL self-assessment: What is it, and is it mandatory?
  • Simulations: Understanding what they are and preparing for them.
  • Assessment criteria: Comparing case study vs. workplace assessments and their respective requirements.

For students new to the Spark Learning Hub, this session will provide guidance on navigation and an overview of key areas. This session will cover:

  • Homepage: Exploring ePortfolio, key highlights, and orientation.
  • Resources: Understanding default options and how to use them.
  • Support: Accessing assistance when needed.
  • Units: Navigating unit homepages, accessing content, submitting work, and participating in discussion boards.
  • Coursework: Tips on unit completion, checkpoints, quizzes, and assessment packs.

Your Flying Start mentor will address study planning, goal setting, and conquering online study obstacles. This session will cover:

  • SMART Goals: Writing goals and using the provided template.
  • Planning: Balancing studies with life and using the provided template.
  • Overcoming Barriers: Identifying common online study challenges and strategies to overcome them.
  • Overthinking: How to avoid it.

A one hour information session that provides overall support for the process of RPL. During the session you will you will gain an understanding of:

  • Evidence Files: Understand the different types of files you can use as evidence.
  • Process: Learn how to start and undertake the RPL process for your units.
  • Evidence Requirements: Become familiar with the assessor requirements and what they’ll be looking at when assessing your RPL submission.
Book in a coaching call

Coaching Call Bookings

Schedule a one-on-one call with a Learning Coach for help with course content, study options and general support or mentoring.

Book in a Coaching Call
Book a roleplay or simulation

Role play/Simulation Bookings

Schedule a one-on-one role play or simulation with an Assessor as part of your assessment task requirements.

Book in Simulation Call

Please note: Simulation Calls will be booked as a Zoom Video Call by default. If you require a phone call instead, please contact us through Live Chat or submit a Support Request once you have made your booking.

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NEW: Flying Start Group Sessions

Join your peers on a group video call to discover effective strategies for online studying, kickstarting your unit Learner Assessment Pack (LAP), and navigating the Spark Learning Hub
All sessions include time for questions.


Register for a session

Available Sessions

A one hour information session that provides overall support for the process of RPL. During the session you will you will gain an understanding of:

  • Evidence Files: Understand the different types of files you can use as evidence.
  • Process: Learn how to start and undertake the RPL process for your units.
  • Evidence Requirements: Become familiar with the assessor requirements and what they’ll be looking at when assessing your RPL submission.

Frequently asked questions