HLT57715
Diploma of Practice Management (HLT57715) Online
30 Day Risk-Free Guarantee
Unlimited One-on-one Support
100% Flexible Online Learning
Get your Course GuideGet the skills you need to manage medical and allied health practices
The Diploma of Practice Management (HLT57715) is designed for professionals who can drive change. This is the course for you if you have good listening skills, are resourceful and proactive, and can offer patience and empathy in complex situations. Many of those already working in the healthcare industry can benefit from a course in practice management to upskill into a senior-level position.
As a constantly evolving industry, the health sector demands professions that are proactive, resourceful, and versatile, with the interpersonal skills to create a positive culture, nurture employees and drive change. The healthcare sector needs great Practice Managers to build and lead teams, effectively driving improvements and stepping up to be a key decision-maker – all while maintaining patient satisfaction and outcomes and delivering excellence in healthcare.
The Diploma of Practice Management at the College for Adult Learning is a nationally accredited course designed to help you develop and showcase these skills, opening up new opportunities and improving your career trajectory. This qualification will arm you with the necessary skills to succeed in the challenging and ever-changing health sector. You will develop in-demand skills, including detailed procedural, clerical, and financial knowledge, and leadership skills such as delegation and dispute resolution.
With the flexible learning journey at CAL, conveniently study at your own pace, with a generous 24-month enrolment period and no scheduled tutorials to attend. Gain a nationally recognised qualification with the freedom to study when you choose.
Partnering with our Learning Coaches for one-on-one support, we’ll guide you through the course and provide you with the keys to your own success.
Get started today and try us out risk-free for 30 days*.
- 100% online, self-paced study,
- Study for how long you want, when you want,
- Fit your study time around your lifestyle – not the other way around,
- No need to attend scheduled classes or tutorials,
- No strict or unreasonable deadlines to meet,
- Payment plans that can be tailored to your budget,
- Generous 24-month enrolment period, with free course extension and deferral options.
Real outcomes
- 96% of our students surveyed said they achieved their study goal – you can too.
- Our commitment to helping you achieve real-world results.
- Receive two FREE short courses for furthering or achieving your goals.
TIMEFRAME
Part-Time: Approx. 16-18 months
Full-Time: Approx. 12 months
Generous 24-month enrolment period
PAYMENT OPTIONS
Flexible Plans: Starting from just $62/wk
Upfront Discount: Only $5595*
Save up to 13.23%** when you pay a $1495 upfront deposit
UNITS
Core: 15 Units
Content created in partnership with industry leaders
Course Details
Units
Get job-ready with industry relevant units designed to help you succeed
As a result of completing your Diploma of Practice Management, you’ll be able to confidently apply a range of core people management skills and strategies, based on the following accredited units of competency:
There are 15 required units of competency.
| CODE | UNIT NAME |
|---|---|
| BSBOPS505 | Manage organisational customer service |
| BSBTWK502 | Manage team effectiveness |
| BSBOPS502 | Manage business operational plans |
| BSBHRM522 | Manage employee and industrial relations |
| BSBFIN501 | Manage budgets and financial plans |
| BSBOPS504 | Manage business risk |
| BSBLDR522 | Manage people performance |
| BSBSUS511 | Develop workplace policies and procedures for sustainability |
| HLTWHS004 | Manage work health and safety |
| BSBMED301 | Interpret and apply medical terminology appropriately |
| BSBINS501 | Implement information and knowledge management systems |
| CHCDIV001 | Work with diverse people |
| CHCLEG003 | Manage legal and ethical compliance |
| HLTADM004 | Manage health billing and accounting system |
| HLTINF007 | Implement and monitor infection prevention and control standards, policies and procedures |
Duration
Our courses are 100% online and are self-paced.
This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.
The course can be completed in as little as 12 months with a full-time study load or in 16-18 months on a part-time study load, but we allow a generous 24-month standard course enrolment duration.
We provide engaging tutorials, industry-relevant assessments and work-ready learning outcomes.
- Complete the course your way – at your own time, pace and convenience
- You win from the start with no classes, no rush hour dash or parking hassles
- Tutorials are easily navigated and the order can be adapted to your priorities
- Unit quizzes serve to demonstrate knowledge obtained
- You receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators
- Learning occurs on the job and you can apply your knowledge while you study for immediate results
Depending on your current skills and amount of experience you have, you may qualify for Recognition of Prior Learning and be eligible for course acceleration.
Study pathways
Get ahead in your career
With a strong foundation in administration and managerial skills, the most common career advancement path for Practice Managers is the role of Business Manager, attracting salaries of up to $130,828 and leading into higher managerial and executive roles within the business.*
Entry and study requirements
Study requirements
To be eligible to enrol in our online qualifications, our students are required to:- Be 18 years or older at the time of registration.
- Demonstrate the required level of competency in English language, literacy, and numeracy skills.
Technical requirements
You will need regular access to a laptop or desktop computer with the following:- An adequate and reliable internet connection.
- The equivalent of Microsoft Office with word-processing capabilities and spreadsheets.
- A PDF reader installed.
- Full permissions to install and access third-party software as required.
- Brightspace D2L – our learning management system (LMS) platform.
- Zoom – our video call platform.
- Respondus – our quiz assessment platform.
- Vimeo –- our video embedding platform.
Workplace requirements
As part of your course, it is compulsory to undertake and provide third-party evidence for some assessments in an eligible industry workplace. Students will be required to have access to your own eligible workplace, or an eligible host workplace, to successfully complete their qualification. If you are not in an eligible workplace, you must source your own host workplace that meets the requirements for the course.
Eligible workplaces will exhibit:
- Organisational infection prevention and control policies and procedures
- Personal protective equipment
- Handwashing facilities and equipment
- Medical or client care equipment relevant to the workplace
- Clinical and other waste
- Areas for cleaning
- Interaction with a team (health or allied health)
- Interaction with patients/clients (health or allied health)
- Hazards and infection prevention and control problems to which the student responds
- Computerised billing system
- Client records, client record-keeping systems and client directories.
Recognition of Prior Learning (RPL)
Get credit for demonstrated skills and knowledge
If you have extensive experience in the industry with a high level of knowledge, competency and ability, you may be eligible for RPL.
This process may enable you to get unit credits for competencies you’ve already demonstrated so you can fast-track your qualification.
Learn more about Recognition of Prior Learning here or contact us to see what you might qualify for.
Fees and payment options
| Payment Plan | Payment Amount | Payment Plan Length | Total Amount Paid |
|---|---|---|---|
| Discounted Upfront Fee* | $1495 + $241.18/mo | Upfront Deposit + 17 Months | $5595 |
| 52 x Weekly Payments | $120 | 52 Weeks | $6240 |
| 26 x Fortnightly Payments | $240 | 52 Weeks | $6240 |
| 12 x Monthly Payments | $513 | 12 Months | $6156 |
| 78 x Weekly Payments | $82 | 78 Weeks | $6396 |
| 39 x Fortnightly Payments | $164 | 78 Weeks | $6396 |
| 18 x Monthly Payments | $350 | 18 Months | $6300 |
| 104 x Weekly Payments | $62 | 104 Weeks | $6448 |
| 52 x Fortnightly Payments | $124 | 104 Weeks | $6448 |
| 24 x Monthly Payments | $267 | 24 Months | $6408 |
*Please note: The College for Adult Learning’s obligations as an RTO include taking actions to protect your fees. These protections exist to ensure that you can enrol with confidence. The principal protection which is provided to you is a pre-paid fee limit; CAL will never require you to pay more than $1,500 in advance and will never allow your advance payment balance to rise above $1,500.
**In conformance with the protections and to make our course fees more accessible to our students, you will only be required to pay $1495 at the time of registration, with a $241.18 recurring monthly payment debited for the next 17 months, equalling a total payment of $5595
- saving you up to 13.23% off the normal payment plan fees.
FEE-HELP and VET Loans
In order to maintain the high quality training we’re so proud of, we are not affiliated with FEE-HELP schemes or VET Student Loans, and remain a Fee For Service provider. We understand the financial pressure and concerns that come with undertaking study, so we keep our prices highly competitive and offer flexible payment plans to suit all budgets and lifestyles. Don’t hesitate to contact us on 1300 907 870 to discuss a flexible plan that suits your budgetFrequently asked questions
What is the practice management diploma?
The Diploma of Practice Management (HLT57715) is a qualification for professionals in the healthcare industry pursuing higher management roles or formalising their experience. With a practice management course, you can throw your hat in the ring for rewarding management roles within all facets of healthcare and public administration. This practice management course is a Nationally Recognised qualification in Australia and internationally respected. The diploma in practice management teaches in-demand technical skills in managing compliance, work health and safety, infection prevention control, managing operational plans and budgets, managing people and employee relations, developing policies and procedures and more. Healthcare professionals undertaking this course will develop essential soft skills in customer service, working with diverse people and more.
How long does a diploma in practice management take?
The Diploma of Practice Management (HLT57715) can take approximately 12 months to complete if studying full-time. The duration of your qualification is also dependent on how many hours you put in each week to study. At CAL, our students are offered a generous 24-month self-paced enrolment period to complete their online practice management diploma qualifications.
Can I study practice management online?
You can complete the practice management diploma online with the right training provider to become a successful practice manager. Studying online means no compulsory classes and the freedom to study on your terms. Studying the diploma of practice management online is ideal for working professionals who need to fit study around their busy lifestyle. Make your way through the units with clear tutorials, supporting content, as well as regular activities and quizzes to test and strengthen your learning along the way.
How do I become a practice manager in Australia?
To become a skilled practice manager in Australia, the Diploma of Practice Management (HLT57715) is the best career step to take as it teaches the right technical skills and know-how, paired with the essential soft skills necessary for a rewarding career in practice management. After completing a fundamental qualification like an online compliance diploma, many professionals pursuing higher-level roles undertake a leadership diploma to further develop management skills, or a quality auditing diploma online to refine auditing skills. The addition of either of these qualifications is key to standing out in a competitive job market as a capable practice manager.
What are three different careers in practice management?
Pursuing a career in practice management is a rewarding career choice, and there’s an increase in demand for qualified candidates. Practice managers are highly sought after with their overarching skills in managing the day-to-day running of a clinic, dealing with people and wearing many different hats within their role. Practice managers look after HR processes, budgets, marketing, team management, WHS compliance and so much more. Practice managers can expect to earn around $89,000 for annual average salaries (Job Outlook).
When working in a large clinic or healthcare practice, Senior Medical Receptionists and Supervisors have a series of responsibilities including team management, running an effective reception, overseeing filing and booking systems and more. Senior Medical Receptionists and Supervisors earn an average annual salary of approximately $58,000 (Seek).
Business managers have a leadership role within healthcare practices and focus on the strategic direction of the business. Working alongside practice managers and senior medical supervisors, business managers ensure day-to-day operations in the practice are aligned with long-term growth strategies. Business managers will support the practice manager in their role and can expect to earn a starting average annual salary of $78,000 (Job Outlook).
Are practice manager roles in high demand?
Practice manager roles are in high demand, with job growth predicted to grow by 9% over the next five years (JobOutlook, 2019). Post-2020, the healthcare industry and businesses operating in this sector need to ensure all compliance and practice operations are more efficient and safer than ever before – this is where practice managers come in and play a vital role.
What can I do with a practice management diploma?
You can pursue many roles and a rewarding healthcare career with a practice management diploma. Sectors like medical, dental, chiropractic, rehabilitation, aged care and more all seek qualified and skilled practice managers to ensure the efficient running of the organisation. The Diploma of Practice Management (HLT57715) provides the ability to develop a well-rounded skillset in work health and safety, compliance, human resources, administrative and operational abilities which can prepare you to move into job roles like Senior Medical Receptionist/Supervisor, Office Manager or Practice Manager. By completing this practice management qualification online, you can continue to work in your current job role whilst upskilling with these skills to further your career.
Where can I work with a Diploma of Practice Management?
With a Diploma of Practice Management (HLT57715), you can work in health care and social assistance practices, including medical, dental, chiropractic, rehabilitation practices, mental health services, veterinary clinics, and the aged care industry.
How much does a Practice Manager make?
The average salary for a qualified Practice Manager is $89,000. Studying a Diploma of Practice Management (HLT57715) leads to a satisfying and financially rewarding career in the health industry.
Aimee M.
02:11 29 Apr 25
Since finding CAL to study my current course, I have had a smooth transition from finding out information about it to starting the course - the brochures are a very simple and easy to understand read on the CAL website. The follow up call you receive to chat about the specific course is also great, what I wanted was understood and the consultant advised the best course that was fit for me for the best value for money and also the best learning value also. Once started, the Spark hubstudents portal to access everything needed to complete the course is outlined clearly, structured well and easily accessible. So far so good and the support is very much there when needed. I look forward to continuing and completing my 2 year course with CAL!
Javid B.
05:01 28 Apr 25
I have just finished a diploma course with CAL and I strongly recommend it to anyone interested in taking on any of their offered courses. The modules CAL have designed are extensive and interactive. Instructors are approachable and helpful. And you can get all the required support throughout your course duration.
Steve C.
19:10 27 Apr 25
Very responsive and supportive registered training organisation. I learnt a lot from dual Diplomas and highly recommend College for Adult Learning.
Shamsia S.
08:02 24 Apr 25
I've had a great experience using the College for Adult Learning's online platform. It's user-friendly, well-organized, and provides all the resources I need to succeed in my studies. The support team is responsive and helpful, making the learning journey smooth and enjoyable. Highly recommend it to anyone looking for flexible and effective adult education!
David R.
00:08 24 Apr 25
Having just completed my course in WHS, I’ve found the experience of learning with CAL to be very straight forward with plenty of assistance when needed. My coaches were great and the learning platform is fairly easy to navigate.
joanne S.
02:11 18 Apr 25
Thank you so much for the support and encouragement during my Double Diploma. You were my biggest cheerleaders! Highly recommend this organisation and their friendly and their ability to enable you to reach your full potential!
CookiesAreAKatherineFood
02:21 13 Apr 25
A fantastic, supportive team of people who work with you to guide you through the course and are very prompt with responses to questions and queries. There are a few technical niggles, of course, as with any online system, but it is reassuring to see how well these issues are handled. I particularly want to give credit to Kerri Waddell who is enthusiastic and understanding of difficulties. I feel like I learned a huge amount during my course and am very glad to have completed it at last.
Sugandha T.
10:52 08 Apr 25
Completing my diploma in HR management with College for Adult Learning has been undoubtedly a great choice . My experience was good all through out. All the coaches I interacted with were supportive and understanding .
Kristian Pop A.
06:24 28 Mar 25
Very satisfied with the institute, hence why I have chosen to further my studies here.
Shan B
05:22 19 Mar 25
I would recommend anyone who struggles to find time to study to use the College for adult learning. Not only are they flexible but the ongoing support really does help. Special mention to Meagan and Parveen. Whos support and understanding was consistent and amazing. I advise anyone who's courses are available on their website to study through them.
Anthony S.
09:49 17 Mar 25
Very impressed with the level of support and the detail in my course for the College of Adult Learning. As an international student I initially thought the time zones would be an issue but the entire team (special mention to Tristan, Tracey and Tom) have been phenomenal and really accommodating. I haven’t completed my course yet so can only comment on my current experience, but so far CAL have been faultless. I’m so glad I chose them and enrolled, would strongly recommend anyone looking to obtain internationally recognised and accredited certifications to apply to CAL, I have enrolled on other courses in the past and can honestly say even their response times to my queries and to marking my work have been top notch.
babloo1009
05:59 13 Mar 25
I have enrolled myself for Cert IV in Building & Construction, where in I am very lucky to have experienced mentors like that of Mehran Babaee & Naseer Babaee. Unlike other courses where instructors don't take deep hearted interest in setting next generation on track; ,Mehran & Naseer are very friendly, approachable, knowledge-able, inspiring & motivating for their student to make them jump the fence with gravity & content.I am 100% sure if student are going to look back in their careers and the very first faces that they are going to see will be of Mehran & Naseer as satisfactorily waving & peacefully smiling for establishing yourself as successful builders.I may not run out of words praising these two gentleman and can't commend more to have them as your career coaches with CAL. or elsewhere.Regards,Pankaj Saini
Jess L.
02:20 13 Mar 25
I'm currently enrolled in the Dual Diploma of Leadership and Management, and I have to say the coaching calls—especially with Kerri—are fantastic. Sometimes you just need a bit of guidance to make sure you're on the right track with your assessments, and I always leave those sessions feeling confident in the direction I'm heading. Highly recommend this college!
F T.
21:24 19 Feb 25
I completed my Double Diploma (Operations & Leadership/Management) with CAL learning at the end of 2024. My success is in a large part due to the wonderful coaches and comprehensive curriculum. In particular I would like to praise, Roma, Tom, Robyn, Marissa and Kerrie who I had the most one on one contact with. Their knowledge and guidance over my 2 ½ year journey was invaluable and set me up for success which has contributed to my securing a great job in Education Administration. I found CAL to be accommodating and supportive when I needed time to extend my studies due to personal family reasons. I would highly recommend this educational institute, as it gave me confidence to continue my learning journey and as a mature age student, it proved to be extremely rewarding. I thank CAL and the quality of coaches that bring value to their students which ultimately brings value to their employees and beyond. A heartfelt thank you, Fil T.
Krish C.
00:06 12 Feb 25
“Studying at this college has been a great experience! The study materials are easy to understand, and the staff are always there to help whenever needed. If you’re keen on online study, this college offers a variety of courses that suit different career paths. The best part is the flexibility—they allow you to study anytime, anywhere, making it perfect for busy schedules. Highly recommended!”
Ristie S.
10:56 15 Jan 25
A Registered Training Organisation that reflects professionalism and excellence. The training material of high standard and easy to understand as well as use. The communication effective and efficient as management and staff understand the importance of applying the personal touch thus making each student feel important. I always felt motivated by the positive and timely constructive feedback. I appreciated the short turnaround time after submission of assessments. The modern learning portal makes navigation easy. It is a user-friendly interface with clear menus, logical organisation, allowing to find learning materials in seconds. The portal fosters a collaborative learning environment. I can highly recommend College for Adult Learning for your next learning experience.
Sally
02:05 06 Jan 25
Great support for any questions you may have.Very prompt.Highly recommended 👌
Andrew T.
00:13 13 Dec 24
Really happy I studied with CAL. The content gives me confidence that I can undertake the role and they support from the coaches is A+. When it comes time to upgrade my knowledge and skills. I will be coming back to CAL.
Carissa B.
01:24 26 Nov 24
Yaz Jugo’s exceptional customer service made choosing the College for Adult Learning an easy decision. His knowledge, problem-solving skills, and willingness to go above and beyond ensured we found the perfect courses for our needs. We are thrilled with our experience and highly recommend CAL thanks to Yaz’s outstanding support!
Arielle Jarinda L.
08:57 16 Nov 24
I am really enjoying my experiences with CAL, The unit content is relevant, clearly set out and well developed. Additionally, the course is well structures, including a good mix of theory and practical assessment criteria. The Student Support and Coaches are also a standout, as they provide great feedback and knowledge.
UNICUE K.
00:40 14 Nov 24
Hi, This is Sumayya, Student of College for Adult learning.My coach, Meagan Rawlings, is incredibly kind and helpful. She supports and guides me at every step, always offering assistance when I get stuck Thank you so much I really appreciate your support meagan.
Vandana J.
03:23 11 Nov 24
I had a great learning experience at the College for Adult Learning, and I’m really thankful for all the support I received. The college made it easy for me to manage my studies alongside my personal life, and I felt supported the whole time.I would like to extend a special thank you to all the wonderful teachers: Meagan, Marissa, Kerri, Tom, Roma, and Saurabh. Each one of you brought something unique to the table, from engaging simulations to constructive feedback.A heartfelt thank you to Meagan, in particular. Your support and encouragement were a huge help. You always took the time to listen to my questions, give clear advice, and guide me when I needed it. I couldn’t have asked for a better mentor throughout this experience.
Progress R.
03:01 05 Nov 24
HI, having Roma as a coach is a great help, she really knew how explain the topic and she really has the patient to make me understand the subject.
Leigh S.
05:42 30 Oct 24
I have been a registered student of CAL for the last 2 - 3 years. The amount of support they shown me through some unforeseen circumstances that I have had has caused me to stop 🛑 studying and focus on what was happening in my personal life.I’m starting to come through that and I can just see a light at the end of a tunnel. I thought that after having paid off my tuition that I would not be able to complete the course that I intended on doing. However today I was informed by a wonderful staff member of CAL that I would be able to do that with some assistance through the student Hub.If you are thinking 🤔 things are impossible to do, remember if you only reach out and ask for help in anyway they will help you through. I cannot thank you all enough for your support.With heartfelt gratitude 🙏Leigh
Vanessa P.
02:40 29 Oct 24
The level of support and understanding from the team is wonderful! They gave me such beautiful advice and encouragement! Thank you for setting me up for success in my studies.
Liz M.
05:09 28 Oct 24
As someone that had not studied for over 20 years, the first feelings I had were very daunting. However, when I began my first unit and spoke to one of the coaches, saw the enormous amount of support behind me, this definitely eased my mine and enabled me to confidently progress my way through the units. Each and every coach was very supportive, the response time was wonderful and the the units easy to follow and work at my own pace (in between work and children).I would highly recommend CAL.
Souvanny s
01:42 28 Oct 24
It's incredible of supporting that I have from the coaches and the college administration team. I would recommend friends or anyone who is looking for learning courses, please up with Cal The college for Adult Learning, it's flexible learning. And it's leading me to farther research/study example: I don't know Brain Tracy before, now I know him and taking some of his short courses.
Belinda B.
23:39 25 Oct 24
Love the level of detail both taught and required.Great preparation for future employment.
Anthony B.
07:55 16 Oct 24
Amazing help and understanding from the staff at the College the help and information I received helped pave the way for me moving forward in the right direction for my studies and future.
Tamara G.
09:20 14 Oct 24
Tracey in student support was so helpful. She was friendly and able to answer all of my questions. It was a pleasure speaking to her and the team at CAL
Natalie M
09:09 02 Oct 24
I’ve been doing a double diploma of Business at the College of Adult Learning (CAL), and I can’t say enough good things about my experience. Juggling my studies, work, and a new baby has been a challenge, but CAL has been super supportive every step of the way.They’ve allowed me to take deferrals and have given me special extensions when I’ve needed them. This flexibility has made it so much easier for me to focus on my family while still making progress in my studies.The coursework is practical and relevant, and I feel like I’m gaining skills I'll actually be able to use in my job. The instructors are friendly and approachable, which makes the learning experience even better. I’d definitely recommend CAL to anyone looking to further their education, especially if you’ve got a lot on your plate like I do.A special thank you to Tracey, you were so patient, understanding and helpful when I was speaking with you and seeking help. All my stress melted away - CAL give her a raise : )
Amanda N.
03:39 01 Oct 24
Course support has been immediately available and every interaction I have had with CAL so far has been very positive. I love the course and couldn’t recommend them more highly based on my experience so far.
Hayly M.
01:12 01 Oct 24
Through my journey with CAL it has been filled with support and guidance to help improve my skills and knowledge. The help is always available and the staff are always so lovely and supportive. I would recommend CAL to anyone looking to start their studying journey!!
Alex T.
02:53 25 Sep 24
I recently had an exceptional customer service experience with Narelle at College for Adult Learning. Narell's support over the phone was outstanding as she guided me through a challenging and confusing phase of my enrolment and studies with great patience and expertise. Thank you, Narelle, and the Institute, for your excellent service and support!
Leandrie R.
04:49 06 Sep 24
My experience studying HR at the College of Adult Learning has been generally positive. The course offers practical and detailed content that covers a wide range of important HR topics, although some of them should be reviewed for errors. Despite this, the flexibility of the course allowed me to manage my studies around other commitments, which I really appreciated. Marrissa, my coach, has been a standout throughout the program. Her knowledge and support have been incredibly valuable, and she has a knack for helping me navigate through challenging areas. While there’s room for improvement in the overall delivery of some materials, the coaching and support from Marrissa and the flexibility of the course make it a good choice for those looking to further their HR education.
Neil D.
02:31 05 Sep 24
Very lovely safe and cochers to talk to, they are prompt and extremely helpful
Angela C.
03:57 03 Sep 24
I was so nervous at completing study online for a new career direction. Fortunately, I found the best coach in the course for me (Kerri Waddell) after trying another coach who I found was most unhelpful in answering questions and supporting me. Kerri was so knowledgeable and worked with me to support me achieve my goals and progress through my course.The course content was very thorough, my only criticism of the course would be student learner packs with some errors and a lack of clear requirements at points, and some units had very stale discussion boards.Overall, I am happy with the course and support I received from CAL support team and Kerri my coach.
Shirin A.
05:09 05 Oct 23
I couldn’t be more happier with my experience during simulation sessions with Mrs. Roma Jaitly at college for adult learning.She was so kind and patient to me. Her coaching was engaging and effective, making learning a joy. I feel fortunate to had the opportunity to learn from such a kind coach.After several months of struggling with the first unit, I have finished it successfully and I am continuing my path with more confidence.
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06:19 25 May 23
Excellent Learning Platform
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Ketrina H.
07:07 13 Feb 22
I did my diploma in business administration I found the course to be very informative and the support was incredibly if you want to study and your of a mature age I recommend college of adult learning
Jasmine P.
23:34 25 Apr 21
Friendly knowledgeable staff.Great resources.Fast response time.Convenient format.
Alex S.
12:15 30 Jan 21
Absolutely amazing start, Jason was super helpful in getting me signed up for the course. we needed to clarify some details via phone . Jason was fun to talk to and very competent in helping me out with my problems. I am looking forward to the start of the course. thank you very much
Elizabeth F.
09:59 25 Jan 21
Has anyone done the Double Diploma of Business and Business administration. needing a little help full time mum . and full time worker doing 40 + hours a week. All suggestions would be helpful
Nick L.
04:35 02 Dec 20
Jason was a legend !!! So easy to deal with and I can’t wait to complete my studies and advance my career
Jennie M.
05:45 31 Oct 20
I have just completed the Double Diploma of Business and Leadership Management. The course was closely aligned with the skills I was developing in my role at my workplace. I was priviledged to have such an excellent, professional, supportive tutor in Marissa Litonjua. She was always encouraging, very helpful, approachable and accommodating. I will miss the weather updates from sunny Queensland. Thanks for being a vital part of my career aspirations. Jen
Tom M.
12:38 21 Oct 20
Hi there. Has anyone enrolled in, or completed the Double Diploma in Logistics + Business (Procurement)?Any feedback would be appreciated. Thank you😁
Ray M.
04:10 28 Jul 20
Starting my HR Diploma in March 2020, being part of CAL has been an amazing experience. The information is very rich and up-to-date. The staff and assessors are extremely helpful. Thank you CAL for helping me transition back into HR and into the workforce !
John S.
08:25 24 Jun 20
CAL has been a great online learning platform. Access for a coach is simple & easy and never too hard to get hold of one.
Francisco Pina P.
11:25 04 May 20
I strongly recommend the studies at CAL. My experience so far was exceptional; I learned immensely and always had the support of all team. Great people, Great teachers, Great school. The methodology and the contents are beneficial and aligned with the requirements of the work industries
Luke L.
06:34 03 May 20
I recently finished my double diploma of building and construction / project management through CAL. It is a great course and I learnt a lot along the way - a great experience and there is always plenty of support through the CAL team and the facebook group. Nasser was very helpful throughout the course as well!
Ashleigh R.
05:04 20 Apr 20
I have just completed my double diploma in project management and leadership management. It has a lot of information and I learned so much. The price you pay in money and mentality was worth having these two diplomas now and I can’t thank CAL enough. I have always had good experiences with the coach’s, timing and content. I would recommend studying with CAL to anyone. Just chip away at it and keep motivated.
Serneste M.
06:16 30 Mar 20
In the current climate, we are all facing I have found that my coach and also the student support and administration has been VERY helpful, reassuring and timely in their communication and help. I enjoy the course and my experience from the start has been great. The effort is on me to contact and reach out and once I did this the team was on my questions immediately.
Luise N.
09:28 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Dau Wer Mayen A.
01:29 16 Mar 20
To convert PDF Assessment to word document
Eldrian B.
04:55 13 Mar 20
Thank you for extending the expiring date of my current course.It is clear that the College for Adult Learning is a institute of high ethical values, where the student's education is still superior to potential monetary gain.GOOD ON YOU.I will highly recommend the College for Adult Learning to any future students, and will also make a point to promote CAL to all young people in the hospitals where I work. Dr Eldrian Basson - Clinical Epidemiologist
Gail K.
05:40 06 Jun 19
I found my whole experience with CAL to be a positive one. It's been many years since I have been in a "school" environment, so it took some discipline to get through this course. I set myself a 2 hour minimum study period each day which took a fair bit of effort and focus, as I work full-time plus have a family to look after. It was hard initially, but after a couple of weeks, I found my rhythm and it was smooth sailing after that. I also didn't put any pressure on myself-if I had a bad day at work-I didn't touch any study as I found no joy when I hit the books in that frame of mind, and that made it hard work. So, I found giving study a miss for one or two days actually beneficial, and when I did go back, I was more involved and interested in my course than before. I have nothing but praise for the support I received from the whole team at CAL - from the admin staff to the tutors. They responded quickly and the coaching calls helped me to get to the next questions/units quickly. A big thank you to each of you for the part you played in helping me achieve a long-held goal. I highly recommend CAL to anybody who is looking to take on some study. The content is laid out well and easily followed. The exercises for each topic and the assessments went a long way in ensuring that the information absorbed was drilled home.
Ben C.
04:03 05 Jun 19
CAL provided a great opportunity to learn at your own pace. I would highly recommend their Diploma of Project Management if you are new to the field and looking for an opportunity to learn as you do. The Diploma greatly supported the project I was working on at the time, running me through all the steps as I implemented them.
Carl W.
10:11 20 May 19
I have just completed a double diploma with CAL. I found all of the staff there very supportive indeed and did not experience any rudeness whatsoever. Unforeseen circumstances meant that i had to request an extension , CAL were very professional in their response and understanding. Studying online is not for everyone and can be difficult if you are returning back to study after a long period. However CAL are there to support you it just takes a little bit of time to get a response from your coach, but once you are speaking with them they clarify and help you with your course work. I would recommend sourcing a study group either students from CAL or somewhere else where you can bounce ideas off each other regarding the course. This will help you as you work through the self directed learning and complete your tasks and activities in the course.Thanks to all the team at CAL who helped me through my course and got me to the end.
Robert Michael G.
06:50 18 May 19
I have been impressed with CAL from the first point of contact, I totally recommend for anyone that's thinking off further their education to make the first step and contact CAL
Belinda R.
02:54 22 Jan 19
I really enjoy my studies at the college of Adult Learning, ( I am studying the double Diploma in Human Resources and Leadership Management)the trainers are helpful and very easy to talk to. It’s taken me a bit longer to complete than expected but I can go at my own pace and I now book regular coaching calls to keep me active in my studies. Over all, I’m really happy I choose this course and this college.
Noora N B.
09:26 14 Nov 18
I’m currently doing a double diploma of construction management and Project Management. All the coaches and staff at CAL have been very helpful and the studies have been great as they provide all the text books and study resources that I need to understand all processes and regulations involved in the field I am pursuing.
Timmy E.
08:11 17 Oct 18
I recently completed the Double Diploma in Project Management | Leadership and Management. From my initial enquiry and dealings with Tristan who was super helpful, informative and supportive, through to starting the course with the help of Student engagement coach David who helped me every step of the way and checked in to see how I was getting on, The College for Adult Learning was a fantastic learning experience which exceeded my expectations. With each Unit completed the next would be unlocked straight away and marked within the times stated (generally in half the time). The feedback from the coaches was the best of all always super encouraging and supportive but also included much needed advice in areas that may require extra study or focus. Anything I was unsure of I simply booked a time that suited me for a coach to call me to discuss anything I was unsure about. I highly rate and recommend CAL and look forward to studying with them again in the near future! Thanks so much guys !!
Johnny P.
00:51 09 Oct 18
It's got the best support mechanism in place.Coach I have been using it calm her name is Meaghan.She's calm. I'm calm.
Course Outcomes
Real Outcomes Guarantee
- 96% of our students surveyed said they achieved their study goal - you can too.
- Our commitment to helping you achieve real-world results.
- Receive two FREE short courses for furthering or achieving your goals.
Real outcomes are part of our ongoing work to support you as you take the next step in your career. Our team, assessments, and feedback are all focused on helping you in your career, not just passing your course.
Our Learning Coaches are industry veterans and supportive mentors who will help you complete your studies. Their assessment feedback is designed to reflect on-the-job and industry expectations, giving you more than just a competent result.
Nationally Recognised Training
Get a nationally recognised and respected qualification
Adding a nationally accredited qualification to your arsenal will show potential employers that you’re serious about succeeding in practice management.
You’ll study standardised, industry-relevant units that will encourage you to apply your knowledge and learning into real world situations and gain real, job-ready skills.
Awarded by the Australian Government, this Diploma is recognised and respected nationally so there’s nothing left standing in your road to success.
- The diploma course is designed by MBA experienced facilitators with undergraduate and post graduate qualifications in Practice Management, Business Management and Education.
- Practical applications and assessments based on workplace evidence.
- A wide range of electives that have been designed in consultation with healthcare practice professionals to be relevant to real workplace needs.
- A qualification you can trust.
Career opportunities
Invest in your career with a qualification
Study a Practice Management Diploma online and qualify for a range of roles in the health sector, including Medical Receptionist, Senior Medical Receptionist, Healthcare Administrator, Practice Manager, or Business Manager. Graduating with an accredited Diploma of Practice Management will help you leverage your skills and experience to work in a range of practices within the health care and social assistance sectors, including:
- Medical
- Dental
- Chiropractic
- Osteopathic
- Podiatry
- Mental health
- Rehabilitation
- Aged care
Practice Management is a growth industry. The demand for Practice Managers who can create supportive and welcoming environments, share progressive ideas, and liaise professionally with clients and colleagues alike has never been higher.
In-Demand skills for a Practice Manager
Essential Skills for the Modern Practice Manager
Being a Practice Manager is more than just accounts and administration tasks. A highly regarded Practice Manager has thorough planning skills, is organised, flexible, adaptable to change, has excellent communication skills, and leads the practice in meeting the needs of their clients.
Other skills needed to excel in practice management include:
- Strategic planning skills to lead the practice forward
- Drive for innovation to help the practice evolve to meet the needs of the public
- Confidence and leadership skills to support and lead your team
- Communication and interpersonal skills to effectively communicate with a diverse range of people with different backgrounds and values
- Empathy and exceptional customer service skills to nurture relationships with patients and visitors
- Financial and account management knowledge to effectively budget and understand billing systems
- Organisation and prioritisation to efficiently carry out duties
- Flexibility to adapt to a changeable environment
This course aims to hone your skills and help shape you to become a competent, confident and qualified Practice Manager.
Upgrade your qualification
By carefully selecting and integrating units across qualifications, we've crafted a suite of unique double diploma courses designed to deliver the skills that you need.
Download my Course Guide now
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By enquiring, you will be contacted by a Learning Consultant and receive emails with information about our courses and career paths. You can unsubscribe at any time and we will never sell or give away your information.